Refund policy

RETURN AND REFUND POLICY

Last updated: September 22, 2026

At NILACO, we want our customers to receive their products in good condition and as described on our website.

1. RETURN ELIGIBILITY

Customers may request a return within 7 days from the date the item is delivered.

To be eligible for a return, the product must be unused, unwashed, unaltered, and in its original condition and packaging, except where the product is damaged, defective, or incorrect.

Products that have been used, washed, altered, or damaged after delivery may not be eligible for return.

2. HOW TO REQUEST A RETURN

To request a return, please contact us with:

- Order number
- Product details
- Reason for the return
- Clear photographs, where applicable

Please contact us at:

Email: conila08@gmail.com
Phone: +91 72 0093 5559

We will review the request and provide return instructions where applicable.

3. RETURN SHIPPING

For eligible returns due to a change of mind or customer preference, the customer is responsible for the return shipping cost.

For products that are damaged, defective, or incorrectly supplied by NILACO, please contact us before returning the product so that we can provide appropriate return instructions.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and photographs of the product and packaging so that we can review the issue.

5. REFUNDS

Once the returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed to the original payment method used for the order.

The time taken for the refund to appear in the customer's account may depend on the payment provider, bank, and customer's location.

6. CANCELLATIONS

Customers may request cancellation within 15 minutes of placing an order, provided the order has not already been processed or fulfilled.

After the 15-minute cancellation window, cancellation may no longer be possible. If the order has already been shipped, the customer may need to follow the return process described above.

7. NON-RETURNABLE ITEMS

Products specifically identified as final sale or otherwise stated as non-returnable on the product page are not eligible for return.

8. CONTACT

NILACO
Operated by A MANIKANDAN

Email: conila08@gmail.com
Phone: +91 72 0093 5559

Address:
No. 23/22, Devamal Nagar,
Periyar Street, Ponneri,
Tiruvallur, Tamil Nadu – 601204,
India

Website: https://www.nilacocollection.com/